Showing posts with label Mailing Services Memphis. Show all posts
Showing posts with label Mailing Services Memphis. Show all posts

Monday, 28 July 2014

MPS 2.0: From Managed Print Services to better business - Memphis Communications Corporation



IT faces a dilemma. Budgets are shrinking, even as companies increase their expectations that IT organizations innovate and deliver on business objectives, according to Angèle Boyd, group VP and general manager of Imaging/Output Document Solutions and SMB at research firm IDC. Mobile devices and cloud-based applications, the explosive growth of unstructured data, and the demand that social media be integrated with key business functions are all creating security concerns and adding to IT workloads.
The impact of managed print services solutions on these challenges was discussed during a recent InformationWeek webcast, sponsored by Lexmark and featuring Boyd and John Crandall, Lexmark VP and general manager of Worldwide Enterprise Business and Global Services.
What’s driving MPS 2.0?
The highest level of managed print services — MPS 2.0 — helps optimize a company’s business processes to make employees more effective and efficient. Several industry trends are behind the ascent of MPS 2.0, according to Boyd. The doubling of digital content every two years, largely due to compliance requirements, is causing companies to look closely at costs. Employees and customers also expect that content to be available anytime, anywhere.
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Companies are also moving many applications to the cloud and enabling business processes to be used on tablets and smartphones. With multifunctional devices, companies can capture a large variety of information and introduce this content into common digital workflows. According to Boyd, the need to manage and secure this vast amount of content is driving the demand for management services, which IDC expects to grow from today’s $12 billion worldwide to $19 billion over the next three years.
Boyd also notes that IDC found that 37 percent of employees use cloud-based file services such as Dropbox, often without permission from IT.
“Storing valuable data in a potentially insecure way is a big risk, but business process improvement software can manage smart multifunction printers, which scan and store documents and then trigger a sophisticated workflow with rules and routing,” says Boyd.
Strong savings and proactive management
According to Boyd, MPS 2.0 takes a holistic approach to printing, scanning and managing documents and tying it to business optimization.
“MPS 2.0 delivers 25-50 percent of sustainable cost savings, and reduces the number of pages your organization produces, saving printing, storing and warehousing expenses,” Boyd says.
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What’s more, MPS 2.0 reduces bottlenecks and business process cycle times. Companies that take maximum advantage of MPS save an average of 29 percent of their printing and document handling expenses, enabling IT to shift resources to more strategic activities. As Boyd points out, “MPS is really about helping you grow your business and differentiate your services from your competitors.”
MPS 2.0 goes beyond addressing a company’s cost-per-page printing expenses. A key benefit is that it brings all of a company’s output devices into one view. Most managers do not have good visibility into their printing and document management costs, says Boyd, which are usually much greater than they think.
Part of the problem is that many groups share ownership of these costs — IT, facilities, operations, lines of business and procurement — so it is typically difficult to get an accurate roll-up.
Understand the entire business process
MPS 2.0 helps companies better focus on process optimization to enable employees to spend more time with customers. A key part of MPS 2.0 is change management, which includes incentivizing and motivating employees to embrace the changes that are necessary.
Although many customers who implement MPS go into it with a focus on procurement and consolidating devices, hardware expenses are really a small part of the overall costs, according to Lexmark’s Crandall. He emphasizes the importance of understanding the entire business process, the role that documents play in it and why and when users need to print.
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“It’s critical to understand how users are doing their work and to consider the technology that supports business processes before you do a quick push to consolidate devices,” explains Crandall.
Choose a provider with a broad understanding
Customers should look for a solution provider that has a broad enough portfolio to deliver MPS 2.0, says Boyd.
“Don’t base your search only on who has an impressive portfolio of hardware, but look for a provider with the software tools and experience — business process management software, intelligent capture — that are necessary to optimize workflow. Professional services skills are also important.”
Make sure the provider offers capable proactive services to maintain equipment and replace consumables before employees have to get involved, adds Crandall.
“Your environment should be automated to detect when it’s time to replace consumables, order them and schedule their installation. This way, employees can be more productive.”
Seek out expertise and excellence
Choose a vendor who can deliver a workflow solution — not just “scan to archive.” The solution should be specific to a company’s industry, and work in both the front and back office, so it can streamline workflow in an end-to-end manner. Companies should also make sure the solution can scale globally, Boyd says.
Finally, companies should do business with an MPS 2.0 provider that has demonstrated operational excellence in their industry and has business process expertise. The provider should understand the importance of helping employees be more effective and productive.


For more details please contact us at:
Memphis Communications Corporation
4771 Summer Ave
Memphis, TN 38122
Tel:  901.725.9271
Fax: 901.272.3577
Toll Free:  866.805.5893
Service and Supplies:  901.257.2500

Friday, 25 July 2014

Pulling up the anchor in Health Information Technology – Memphis Document Solutions



Amid increasing and ever-changing regulation and legislation, as well as ongoing competitive pressures, the race for excellence in healthcare is fraught with headwinds.

Providers have turned to Health Information Technology (HIT) to help navigate the waters and to bring about the meaningful change capable of positioning them to win the race to excellence. Yet many healthcare organizations seem to be running with their anchors down.  Organizations that can demonstrate an ability to deliver critical information to those who need it will ultimately be better positioned for success.

Moving the boat forward
Due to the ongoing investment in HIT projects, organizations around the globe have amassed enormous amounts of data. Because that data typically resides in multiple repositories, the process of implementing a system-wide enterprise information management program can be as challenging as it is immense.

For true benefit to come from this resource, data needs to be liquid so that it can move freely and easily to those who require it as part of patient care or administrative functions. But the enterprise systems that drive the healthcare industry, including the EMR, are designed to deal solely with structured content. Large amounts of critical data such as photos, explanations of benefits, lab results and orders often arrive in an unstructured digital or paper format, causing inefficiencies to workflow processes built to handle only structured content. Despite HIT’s best efforts to achieve utopian environments, the anchor of unstructured paper and digital content is still slowing the healthcare industry down.

To put this in perspective, a recent study from Lexmark International found that users in four Stage 7 hospitals printed an average of 1,381 pages per user per month, for a total of 84.8 million pages across those enterprises. These organizations, despite their advanced systems, still generate over 85 million pages as part of their internal workflows. And paper doesn’t just come from internal sources; external sources are capable of flooding even the most well thought out IT architectures, causing greater inefficiencies and vulnerabilities.
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It’s also estimated that only 58 percent of lab results were sent to ordering practitioners in a structured, electronic format.  This lack of structured content in the lab negates many of the gains possible through the lab management functions available in many of the leading EHRs.

We know that mass amounts of unstructured content exist in the industry today. But does it really affect healthcare? The answer is, overwhelmingly, yes. Looking at lab results as an example, a 2009 study in the Archive of Internal Medicine found that 1 in 14 physicians failed to inform patients of abnormal test results. Failure to inform patients in a timely manner (or at all) opens the health system up to catastrophic failures in the care they provide and, possibly, litigation. In this example, the lab management functions inherent in an enterprise clinical system could definitely help reduce these errors, but that can only happen if the information is structured to work with those systems. In addition to the workflow inefficiencies derived from unstructured content, printed output opens up an organization to additional security vulnerabilities, as it is difficult to track, and, in clinical environments, often contains Protected Health Information.
If an organization fails to include unstructured content when developing their information management plans, they are missing out on a large percentage of their data, which makes up a significant portion of their internal Enterprise Data Management.

Pulling up the anchor
The good news is that there are not only solutions to these inefficiencies, but unstructured paper and digital content can actually become a competitive advantage.
First, organizations must include unstructured content in their information management roadmaps.  Of course, if an organization isn’t thinking about information management, it needs to start. Second, as part of the process, there need to be questions asked. Lots of questions. In the studies noted above, for example:
  • Why do we have unstructured lab results coming in from our lab partners?
  • Why do my users print 1381 pages per month?
Once the right questions are asked, the answers will define your next steps.
Charting a new course
Simply asking questions about why people are printing or why laboratories continue to fax or upload unstructured documents will get the process started. The next step is to identify and assemble best-of-breed technologies to solve for the previously identified problems.
The good news for healthcare organizations is that technologies exist to help turn unstructured content from a liability to an advantage. For those seeking to understand why their users are printing so much despite the heavy investments in IT infrastructure, a variety of solutions and methodologies exist to help, either through software or in-person assessments. Many of today’s software offerings can help organizations map the flow of information from user to ultimate destination providing key qualitative data (who, what, when and where). In-person interviews can give you insight into the “why”, which ultimately leads to changes in workflow or technology.

As for the remaining unstructured digital content, the key to increasing its value lies in converting parts of the content (documents, video, and audio) into structured content. Only then can it be easily ingested by the core clinical systems, unlocking the investment that your organization had previously made in those enterprise systems. Intelligent Capture tools can extract the necessary information from unstructured digital content like labs, so that it can be immediately valuable in clinical workflows, allowing for alerts, notifications and tracking of results in a way that’s not possible with unstructured paper results.

Anchors aweigh

Healthcare IT is busy focusing on a multitude of technical, regulatory and competitive issues. But until there is focus on removing the anchors associated with unstructured content from their clinical workflows, the true ROI in their HIT investments will remain out of reach.

For more details please contact us at:
Memphis Communications Corporation
4771 Summer Ave
Memphis, TN 38122
Tel:  901.725.9271
Fax: 901.272.3577
Toll Free:  866.805.5893
Service and Supplies:  901.257.2500

Tuesday, 22 July 2014

Toshiba’s Latest e-STUDIO857 Series Fulfills Users Need for Speed - Document Solutions Memphis

For organizations of any size seeking to produce high-volume print output, Toshiba America Business Solutions, Inc. has unveiled its e-STUDIO557/657/757/857 series of multifunction products (MFPs).

To assist in allowing end users and IT personnel to rest easier, the company’s newest MFPs include a robust 320 GB Self-Encrypting Drive (SED) that meets the ultra-stringent U.S. Federal Information Processing Standard 140-2. By attaining this validation, Toshiba’s latest print fleet may be used in such highly regulated environments as financial institutions and government facilities.
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“By unveiling our e-STUDIO857 series, any company from small to mid-size to large, has the capability to produce high-volume print while limiting the associated environmental impact,” said Toshiba America Business Solutions Chief Marketing Executive, Bill Melo. “Additionally, they gain added security and enhanced mobile functionality enabling them to scan and print documents on the go.”

To learn more about Toshiba, contact MCC’s Document Solutions Division today to learn more.
- See more at: http://www.memphiscommunications.net/blog/#sthash.h4gLfl7I.dpuf

For more details please contact us at:
Memphis Communications Corporation
4771 Summer Ave
Memphis, TN 38122
Tel:  901.725.9271
Fax: 901.272.3577
Toll Free:  866.805.5893
Service and Supplies:  901.257.2500
Email: sales@memphiscommunications.net
Website: http://www.memphiscommunications.net

Monday, 14 July 2014

Top 8 Microphone Myths Exposed – Memphis Communications Corp



There are microphone myths just like there are urban myths.  And their longevity rivals Bigfoot, Nessie and that mysterious Roswell incident in 1947.
Right here, right now, we’re setting the record straight on mic folklore that we’ve continued to debunk over the years. Check each one of these off your last and when the subject comes up (yes, it will come up), you’ll be the expert.
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1. There are wireless microphone frequencies that are completely free from interference.
False. This is a myth that is being propagated by some pro audio manufacturers.  The fact is there are no frequencies that are completely free from interference because there are no frequencies that are reserved only for wireless microphones.   Even if there were, you could still have interference from other wireless microphones occupying that frequency band.
There are no “safe frequencies”.  All of the radio spectrum is allocated for different uses by different types of equipment.  Every wireless microphone operates in a frequency range that contains other devices.  There is no exclusivity in the radio spectrum for wireless microphones.
Our advice – use wireless equipment that is as broadly tunable as possible.
2. Condenser mics are not as rugged as dynamics.
In the days when this myth came into existence, condenser microphones were very expensive, studio-grade models.   The microphone they were compared to might have been a dynamic like the SM58®. If the ultra-expensive, circa 1930s vacuum tube microphone were dunked into a glass of beer or dropped on the stage ten times – or even one time –it probably would stop working. It will become a paperweight while the SM58 will survive all that.
Today, all of our condenser microphones are engineered to hold up to exactly the same abuse as an SM58 – they go through the same exact environmental testing.  Drop testing.  Temperature testing.  Humidity testing. Salt spray testing.  Vibration testing.  Electromagnetic testing.   They have to pass the same battery of tests – and they do.
The SM81 was introduced around 1978 as a studio condenser microphone.  But because it is made from a machined steel handle and has the same sort of milspec environmental capability as the rest of our microphones, it was quickly embraced by the touring sound industry. There are SM81s out there on tour today that are probably fifteen or twenty years old.  You can drive over them with a truck.  Drop them on the floor. Hit them with a drumstick.  And the same is true of all our condenser vocal mics.
So, in the modern era, the fragility of Shure condenser microphones is just a myth.
Memphis Communications Corporation

3. A louder microphone is better.
Some microphones are more sensitive than others but microphone sensitivity is not inherently related to quality.   In musical applications when a mic is placed very close to the sound source, the sensitivity of a microphone is not important.   There’s more than enough signal even from a less-sensitive microphone to provide a PA system with an adequate signal.
If the microphone is overly sensitive, it just means you have to dial in more attenuation on the mixer channel so you don’t overload the mixer.  If you’ve got a mic on a snare drum that’s 10 dB more sensitive than another mic on the snare, you’ll have to turn down the one that’s more sensitive.
Extra sensitivity is not related to the sound quality.  In the days when neodymium magnet microphones were introduced, it was a common demonstration technique to line up several microphones, connect them to a mixer and set each channel level the same.  Each microphone was tested and when it came to the neodymium magnet microphone, it was noticeably louder than the alnico magnet types.
Psycho-acoustically, listeners tend to equate louder with better and that’s been a common sales technique used in selling stereo speakers.  If one pair in a store demo is turned up a little louder than the others, customers tend to think they sound better.  Or are better.  It’s the same with microphones. It’s a loudness difference, not a quality difference.
4. USB mics have inferior sound quality vs. their analog (XLR) counterparts.
Not always true.  Many USB mics feature the exact same condenser mic element as the XLR version used in studio recording.  USB models provide the same high quality sound signature; the primary difference in the models is the interface to the next device.  The analog to digital converters in the USB mic also affect the quality of the recording.
5. USB mics create latency problems when recording, especially when multi-tracking.
Not always true. Some USB mics, like the Shure PG42-USB and PG27-USB, have built-in headphone amps and provide direct monitoring of the input signal before the analog to digital conversion. This also provides an alternative to using your computer speakers for monitoring playback during multi-tracking.
6. Some microphones have more reach than others.
False. Reach is not a specification of a microphone.  Mic users have a concept of reach as the ability of a microphone to reach out and grab the desired sound in the midst of some ambient undesired noise conditions.  They believe that some microphones can pick up from farther away than other microphones.
The reality is that microphones do not reach out and grab the sound from a distance.   They merely measure pressure variations right at the diaphragm itself.  The microphone doesn’t “know” anything about what is happening at any distance from itself.  For this reason, if you try to characterize a microphone’s “reach”, it’s almost completely dependent on the ambient acoustic conditions around the microphone.
Here’s an example: Take a microphone to the Superbowl on a Tuesday morning at 2AM in the middle of July.  There’s nobody there.  They’ve turned off the air conditioning and it’s a huge quiet box.  You put your microphone at one side of the stadium and drop a nail on the concrete on the other side of the stadium.  Yes, the microphone will pick up the sound of that nail a couple hundred yards away because there’s no ambient noise.   Go back on Superbowl Sunday in the middle of the fourth quarter when the opposing quarterback is lining up to call the play.   Put your microphone down on one side of the stadium, clear out the beer vendors and drop the same ten-penny nail on the concrete.  Can you hear the nail?  What changed?  Same mic, same nail, same concrete, same building. But the ambient noise level is now 100 decibels higher.
The reach of the microphone, if you can even call it that, is mostly dependent on the ability of the microphone to pick up sound in the middle of all that noise.  No microphone has a “reach” that is defined independently of ambient noise.
Memphis Communications Corporation

The one specification of a microphone that loosely corresponds to the concept of reach is directionality or the microphone’s polar pattern.   The directional characteristic of a microphone describes how much sound it picks up from ambient sources compared to how much it picks up on-axis.
The numbers are there, but they’re not huge.  The difference between how much ambient noise an omni-directional and a hypercardioid microphone will pick up in the same conditions is only about 6 dB.  (The hypercardioid mic picks up 6 dB less ambient noise than an omni.)  Because of the Inverse Square Law of Sound, if the distance between the sound source and the microphone is doubled, the level of the sound source drops by six decibels at this greater distance.  The ambient noise stays the same.
If an omnidirectional microphone picks up a certain ratio of ambient noise to on-axis sound at one foot away from a sound source, then a hypercardioid microphone can be used at two feet from the sound source and still pick up that same ratio.  This is not because the hypercardioid is more sensitive to the on-axis sound but because it is 6dB less sensitive to the ambient noise.
In that sense, the hypercardioid has more “reach”.  But neither one will work at great distances in the presence of any significant background noise.   They only measure the sound that travels to the diaphragm.
7. Phantom power and bias voltage are the same thing.
False. Many users of professional audio equipment believe there is no difference between phantom power and bias voltage. Not true! Phantom and bias are not interchangeable.
Phantom power is a dc voltage (11 – 48 volts) that powers the preamplifier of a condenser microphone. Phantom power is normally supplied by the microphone mixer, but may also be supplied by a separate phantom power supply. Phantom requires a balanced circuit in which XLR pins 2 and 3 carry the same dc voltage relative to pin 1. So if a mixer supplies 48 volts of phantom, XLR pins 2 and 3 of the microphone cable each carry 48 volts dc relative to pin 1. Of course, the mic cable carries the audio signal as well as the phantom voltage.
Mixers that supply phantom power contain current limiting resistors that act as control valves. If the microphone or cable is improperly wired, these resistors limit the flow of current to the microphone and thereby prevent damage to the phantom supply circuit. A balanced dynamic microphone is not affected by phantom power. However, an unbalanced dynamic microphone will be affected. Although the microphone will probably not be damaged, it will not work properly.
Unlike phantom power, bias does not require a balanced circuit. Bias supplies power to a Junction Field Effect Transistor (JFET) connected to the output of an electret condenser mic element. The JFET acts as an impedance converter that is a necessity in any microphone design that uses a condenser element. A condenser element has a high output impedance (>1,000,000 ohms). The JFET input loads the output of the condenser element with an even higher impedance (>10,000,000 ohms) to minimize loss of signal level. Also, the JFET output provides a low source impedance <1,000 ohms> to feed the microphone preamplifier.
In some condenser microphones, the bias voltage must be supplied on the same conductor as the audio. Condenser elements with a built in JFET use this configuration and employ a single conductor, shielded cable. Other condenser microphones utilize separate conductors for bias and for audio. It’s a good idea to consult the manufacturer’s data sheet to determine the exact wiring configuration.
A dynamic microphone should not be connected to an input that supplies bias voltage (such as a wireless transmitter) because the audio and the bias voltage will travel down the same conductor. If this occurs, the frequency response of the microphone may be altered or the audio signal distorted. If a dynamic microphone must to be connected to an input with bias voltage, a blocking capacitor must be used.
In a typical electret condenser microphone, it is the JFET that requires unbalanced bias and the preamplifier that requires balanced phantom power. This means that a condenser microphone requiring phantom power will not work with an input that only supplies bias, e.g. a wireless transmitter.
Phantom power and bias voltage are not interchangeable!
8. Ribbon mics are too fragile to handle high sound pressure levels and live performance.
This is not the case with many current models on the market.  Improvements in design and materials over the years now allow ribbon mics to handle high sound pressure levels.  The Shure KSM353 and KSM313 for example, are distinguished by their use of a patented material, Roswellite®, for the ribbon. Roswellite is extremely strong, with low mass, high conductivity, and shape memory, enabling the mics to handle significantly higher levels and more challenging conditions in terms of wind blast and plosives, while retaining the characteristic warmth associated with ribbon microphones.
Many ribbon microphones are now intended for capturing vocal and instrumental performances on stage and in the studio—to meet the market demand that they be used in a broader range of applications.  Shure uses high-quality materials (carbon steel, stainless steel, sterling silver, nickel and gold plating) and robust internal architectures, all hand-assembled, to ensure that the products will stand up to the abuses encountered during road use.
To learn more contact MCC’s Audio Visual Solutions Division today! 
- See more at: http://www.memphiscommunications.net/blog/#sthash.qUVAAjE0.dpuf


For more details please contact us at:
Memphis Communications Corporation
4771 Summer Ave
Memphis, TN 38122
Tel:  901.725.9271
Fax: 901.272.3577
Toll Free:  866.805.5893
Service and Supplies:  901.257.2500